Legal
Refund Policy
Mazora provides a 14-day refund policy for self-service digital report purchases.
Merchant of Record
Payments are processed by Paddle, our Merchant of Record.
14-Day Refund Window
Customers may request a full refund within 14 days of the transaction date.
How Refunds Are Handled
Refund requests are handled according to Paddle’s refund policy and applicable consumer protection rules.
How to Request a Refund
Customers can contact Paddle through their purchase receipt or contact Mazora support for help.
Refund Method and Timing
Refunds return to the original payment method where possible. Processing times may vary.